FAQs

Do you have questions about Beloro Jewels or the products you can find here? Maybe your question is among the answers of the frequently asked questions! Can't find the answer there either? Then please contact our customer service.

What is 9 carat gold?

Gold jewellery is very popular and nowadays more and more people choose 9 carat gold jewellery! But what does 9 carat mean exactly? Carat indicates how much pure gold is processed in a gold piece. The jewellery from Beloro Jewels are made of 9 carat gold. 9 carat contains 33.75% pure gold, indicated with the 375 hallmark.

Can I shower and/or swim with my 9 carat gold jewellery?

Gold is very resistant to water and chemicals but the other metals in the gold alloy can be weakened by this. It is therefore always safer not to wear jewellery while showering or swimming. We also recommend you to apply your daily care, perfume and make-up before wearing your jewellery, as this can also damage it. 

How do I maintain my 9 carat gold jewellery?

Your 9 carat gold jewellery can look less shiny after a while because they get in touch with all kinds of things. That's why it's important to give your jewellery some attention from time to time. More information about maintaining your 9 carat gold jewellery can be found here. 

What if a product is out of stock?

When a product is out of stock, you can leave your e-mail address with the product. As soon as the product becomes available again, you will be the first to know! How long this will take differs per product. Note: by leaving your e-mail address, you also automatically sign up for our newsletter. 

Can I still return a product?

If you are not satisfied with your new product, it is possible to return it. For all products, there is a 30-day cooling-off period, which starts on the day you receive the last product of your order. Read more about returning products here. 

What is the delivery time of my order?

Orders are shipped with DHL or FedEx. Check this page for the expected delivery time of your order.